Free Shipping
Standard shipping is provided at no additional charge on every ErgoVora product.
Delivery Standard
Shipping Policy
Clear delivery expectations for ergonomic chairs, standing desks, workspace accessories, storage solutions, lighting, and every ErgoVora product designed to improve the way you work.
Estimated Delivery
3–5 Business Days
At a Glance
The Essentials
Our shipping process is structured around straightforward pricing, clear timing, practical tracking, and careful handling for both compact accessories and larger workspace products.
3–5 Business Days
Most orders are expected to arrive within three to five business days after successful order confirmation.
Shipment Tracking
Tracking details are sent when the carrier information becomes available for the order.
30-Day Flexibility
Eligible products include free returns and exchanges within 30 days after delivery.
Policy Overview
From Order to Arrival
This policy applies to products purchased through ErgoVora for delivery to an eligible United States address. Address availability is confirmed during checkout. Delivery estimates may vary when a carrier experiences severe weather, regional disruption, unusually high demand, or other conditions outside our direct control.
01
Order Confirmation
Review the shipping address and product details shown in your confirmation immediately after placing an order.
02
Delivery Address
Customers are responsible for providing a complete, accurate, and accessible delivery address.
03
Business Days
Business days generally mean Monday through Friday, excluding federal holidays and carrier-observed closures.
Delivery Timing
A Clear Shipping Sequence
Orders move through confirmation, preparation, carrier collection, and final delivery. The estimated delivery window is 3–5 business days, although exact timing can depend on the destination, product size, carrier route, and order configuration.
Confirmation
Your order details and shipping destination are recorded after payment is successfully completed.
Preparation
Products are prepared for dispatch using packaging appropriate for their size, materials, and components.
Carrier Transit
The assigned carrier transports the shipment through its regional network toward the delivery address.
Final Delivery
The carrier completes delivery based on local access conditions, shipment size, and the service shown in the tracking details.
Delivery estimates are not guaranteed arrival appointments. Carrier delays caused by weather, transportation interruptions, address problems, peak-season volume, or regional conditions may extend the expected timeframe.
Tracking Information
Tracking & Split Shipments
Tracking information is provided when it becomes available from the carrier. Larger orders, product bundles, desks, chairs, storage units, or items containing separate components may be shipped in more than one carton and may not arrive at exactly the same time.
Carrier Updates
Once a carrier scan is active, use the tracking history as the most current source for movement and delivery status.
Tracking Notice
Check the email address used at checkout, including spam or filtered folders, for shipping notifications.
Multiple Cartons
A single order may have more than one tracking number when components are packed or dispatched separately.
Address Accuracy
Apartment numbers, unit numbers, building access details, and ZIP codes should be verified before the order is dispatched.
Furniture Delivery
Larger Workspace Products
Standing desks, workstation frames, office chairs, bookcases, file cabinets, acoustic panels, and other larger products may require additional cartons, more handling space, or assembly after arrival.
Plan for carton size. Confirm that entrances, elevators, stairways, and hallways can accommodate the packaged product.
Allow for separate deliveries. Frames, tops, accessories, or hardware may travel under different tracking numbers.
Prepare a safe receiving area. Some cartons may be heavy or bulky and may require more than one person to move.
Keep packaging temporarily. Retain cartons, inserts, and protective materials until the product has been inspected and assembled.
Delivery Problems
When Something Is Not Right
Inspect the shipment as soon as practical after delivery. Prompt documentation helps our team review visible damage, missing cartons, incorrect products, or tracking records that show delivery when the package cannot be located.
01
Check the Delivery Area
Review entrances, porches, mailrooms, reception areas, garages, and any location commonly used by the carrier.
02
Review Every Carton
Compare the cartons received with the tracking numbers and package count shown in your shipping notices.
03
Photograph the Condition
Take clear photographs of the shipping label, outer carton, protective packaging, affected area, and complete product.
04
Keep All Materials
Do not discard the product, packaging, inserts, labels, or hardware while the delivery issue is being reviewed.
After Delivery
Returns After Delivery
ErgoVora provides free returns and exchanges within 30 days after delivery for eligible products. Products should be kept complete, protected, and in suitable condition while a return or exchange is being arranged. Original packaging may help protect furniture, components, and accessories during return transportation.
Policy Details
Shipping Questions
Practical answers covering delivery timing, tracking, separate cartons, address changes, larger products, and delayed shipments.
How much does shipping cost?
ErgoVora provides free standard shipping on all products. No standard shipping fee is added to eligible orders at checkout.
How long does delivery normally take?
The estimated delivery timeframe is 3–5 business days after successful order confirmation. Carrier disruptions, severe weather, address problems, holidays, or high-volume periods may extend this estimate.
Why did only part of my order arrive?
Desks, chairs, storage units, product bundles, and multi-part products may ship in separate cartons. Each carton may receive its own tracking number and may arrive on a different day.
Can I change my shipping address?
Address changes should be requested as quickly as possible. Changes cannot be guaranteed after an order has entered preparation or has been transferred to the carrier.
Will a signature be required?
A carrier may require a signature for certain high-value, oversized, or route-specific shipments. Any available requirement should appear in the tracking or delivery notice.
What should I do if tracking says delivered?
Check all entrances, secure delivery areas, mailrooms, reception desks, garages, and nearby locations used by the carrier. Review the delivery image or note when available and allow time for a premature carrier scan to update.
What should I do if a product arrives damaged?
Keep the product and all packaging, then photograph the shipping label, carton condition, internal protection, affected area, and complete item. This documentation helps the issue review move forward efficiently.