Collect with purpose
We collect information connected to recognizable commerce, service, security, and communication needs.
ErgoVora
Privacy by design
Your workspace. Your information. Your choices.
This Privacy Policy explains how ErgoVora collects, uses, discloses, retains, and protects personal information when you visit our website, place an order, subscribe to updates, or otherwise interact with our services.
01 Information collected for defined business purposes
02 Practical controls for marketing and privacy choices
03 Reasonable safeguards across our commerce experience
Built around trust Clear practices for a more considered shopping experience.
Section 01
Policy overview
A clear view of our practices.
ErgoVora provides ergonomic seating, desks, workstation equipment, computer accessories, office storage, lighting, and workspace comfort solutions through our online store.
This policy applies to personal information processed through the ErgoVora website, checkout experience, customer communications, marketing subscriptions, service requests, and other interactions that refer to this policy.
“Personal information” means information that identifies, relates to, describes, can reasonably be associated with, or can reasonably be linked to an individual or household. It does not include information that has been aggregated or de-identified so that it cannot reasonably be linked to you.
The information we process depends on how you use the website. You may browse without creating an account, while ordering products or requesting service generally requires additional information.
Our approach
01 / RELEVANCE
02 / CLARITY
03 / CONTROL
04 / CARE
Purposeful data, thoughtfully handled.
We aim to collect information that supports the operation, security, improvement, and personalization of the ErgoVora shopping experience. Our privacy practices are organized around four working principles.
Explain our practices
We describe the main categories of information and how they support your experience.
Respect your choices
We provide ways to manage marketing preferences and submit privacy requests where applicable.
Use safeguards
We use reasonable administrative, technical, and organizational measures appropriate to our operations.
Section 02
Information we collect
Data connected to your experience.
We may collect information directly from you, automatically through the website, or from service providers that support our store.
Identity and profile
Your name, account credentials, saved preferences, and other information you choose to add to an account or customer profile.
Provided by youOrder and delivery
Products purchased, order value, billing details, shipping address, delivery status, returns, exchanges, and transaction history.
Commerce recordsPayment information
Payment method, transaction confirmation, billing address, and related payment details processed by payment service providers.
Payment processingCommunications
Messages, service requests, product questions, feedback, reviews, survey responses, and records of our communications with you.
Customer interactionDevice and usage
IP address, browser type, device identifiers, operating system, referring pages, viewed products, clicks, and website activity.
Collected automaticallyMarketing preferences
Email subscription status, campaign engagement, product interests, advertising interactions, and communication preferences.
Preference information
Payment handling
Specialized providers process transactions.
Full payment card details are generally submitted directly to authorized payment service providers. ErgoVora receives transaction confirmations and information needed to manage your order, but does not generally retain complete payment card numbers.
Section 03 How we use information
Supporting every stage of your order.
We use personal information for the purposes described below and for other purposes disclosed when information is collected.
Provide the website and services
We use information to display products, maintain website functionality, remember preferences, manage accounts, and provide requested features.
Process and deliver orders
We use order, payment, and delivery information to confirm purchases, process payments, coordinate fulfillment, provide tracking, manage returns, and address order issues.
Provide customer service
We use communications and account information to answer questions, investigate concerns, authenticate customers, and maintain a record of service interactions.
Personalize and improve
We may analyze website activity, product interests, search behavior, and purchasing patterns to improve navigation, merchandising, content, and service quality.
Communicate and market
Subject to your preferences and applicable law, we may send order updates, service notices, product information, promotional messages, and other communications.
Protect our store and customers
We may use information to detect suspicious activity, prevent fraud, secure accounts, investigate misuse, enforce terms, and protect legal rights.
Meet legal and operational requirements
We may process information to maintain business records, respond to lawful requests, comply with applicable obligations, resolve disputes, and establish or defend legal claims.
Section 06
Your privacy rights
Choices shaped by where you live.
Depending on your location and subject to applicable exceptions, you may have some or all of the rights described below.
Access
Request confirmation of whether we process your information and obtain access to eligible information.
Correction
Request correction of inaccurate personal information, subject to the nature and purpose of the information.
Deletion
Request deletion of eligible personal information, subject to retention obligations and lawful exceptions.
Portability
Request an eligible copy of personal information in a portable and reasonably usable format.
Opt out
Opt out of qualifying sales, sharing, targeted advertising, or certain profiling activities where applicable.
Restrict or object
Request restriction of, or object to, certain processing when the right is available under applicable law.
Withdraw consent
Withdraw consent for future processing when consent is the applicable basis for that processing.
Non-discrimination
Exercise eligible privacy rights without unlawful discrimination or retaliation.
Submitting and verifying a request
We may need to verify your identity before completing a request. Verification may require information that can be matched with our records. We will use verification information only for the request and related security purposes.
An authorized agent may submit a request where permitted by law. We may request proof of authorization and may ask you to verify your identity directly.
If applicable law provides a right to appeal a decision, appeal instructions will be included in our response.
Describe your request
Identify the right you wish to exercise and provide sufficient details for us to understand the request.
Complete verification
Respond to reasonable verification steps designed to protect your information from unauthorized access.
Receive our response
We will respond within the period required by applicable law and explain any lawful limitation affecting the request.
Universal privacy signals
Technology can communicate a choice.
Where required by applicable law, we process recognized browser-based opt-out preference signals, such as Global Privacy Control, for the browser or device that sends the signal.
GPC Browser-based opt-out signals may apply to qualifying advertising, sale, or sharing activities.
Section 07 Retention and transfers
Kept only as long as reasonably needed.
Retention periods vary according to the type of information, the purpose for which it was collected, legal requirements, security needs, and whether an account or transaction remains active.
Information may be processed in the United States and other locations where our service providers operate. Those locations may have privacy laws that differ from the laws in your jurisdiction.
Order recordsRetained as reasonably needed to complete purchases, manage returns, provide service, prevent fraud, maintain accounting records, and meet legal obligations.
Account recordsRetained while the account is active and afterward when reasonably necessary for security, dispute resolution, recordkeeping, or lawful business purposes.
CommunicationsRetained as reasonably needed to manage the request, document our response, improve service, and address recurring concerns.
Marketing recordsRetained while you remain subscribed and afterward as necessary to maintain suppression records and honor opt-out preferences.
Website activityRetained according to the configuration of analytics, security, advertising, and website technologies used by us or our providers.
De-identified dataAggregated or de-identified information may be retained for analysis, planning, security, and service improvement when it cannot reasonably be linked to an individual.
Section 08 Information security
Reasonable safeguards for a connected store.
We use administrative, technical, and organizational measures designed to protect personal information against unauthorized access, alteration, loss, misuse, or disclosure.
No online transmission, storage system, or security measure can guarantee absolute security. You are responsible for maintaining the confidentiality of account credentials and for notifying us if you suspect unauthorized account activity.
Access controls
Access is limited according to operational responsibilities and legitimate business needs.
Secure providers
Specialized providers support payment, hosting, security, communications, and fulfillment functions.
Risk monitoring
Store activity may be reviewed for suspicious transactions, technical issues, abuse, or fraud.
Incident response
We evaluate suspected incidents and take responsive action appropriate to the circumstances.
Section 09
Additional notices
Important information for specific users.
Children’s privacy
The ErgoVora website and products are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
If you believe a child has provided personal information to us without appropriate authorization, please notify us so we can review the situation and take appropriate action.
External websites and services
The website may contain links to websites, social networks, payment services, or other resources operated by third parties. Their privacy practices are governed by their own notices and are not controlled by this policy.
We encourage you to review the privacy information provided by any external service before submitting personal information.
Email and promotional choices
You may unsubscribe from promotional email by using the unsubscribe option included in a marketing message. We may continue sending non-promotional communications related to orders, accounts, security, policy updates, or service requests.
Do Not Track
Some browsers offer a “Do Not Track” setting. Because there is no universally accepted response standard, the website may not respond to every Do Not Track signal.
This does not affect our treatment of legally recognized opt-out preference signals where a response is required.
Section 10 Changes to this policy
Updates will appear on this page.
We may revise this Privacy Policy to reflect changes in our services, technology, business practices, legal requirements, or operational needs.
When we publish a revised policy, we will update the effective date displayed at the top of the page. Where required, we may provide additional notice through the website, by email, or through another appropriate communication method.
Your continued use of the website after an updated policy becomes effective is subject to the revised policy. We encourage you to review this page periodically.
Privacy inquiries
Questions about your information?
Submit a privacy inquiry, exercise an eligible privacy right, or ask for clarification about this policy through our official customer service page. Please provide enough detail for us to identify and respond to your request.
Contact ErgoVora