30 days after delivery
Your eligible return window begins on the date the carrier marks the order as delivered.
Return & Refund Policy
A clear return process, designed around your workspace.
ErgoVora offers free returns and exchanges within 30 days after delivery on eligible products. This policy explains the condition requirements, return process, refund timing, and important exceptions before you begin.
Original condition matters
Products must be complete, clean, undamaged, and returned with their included components and packaging.
Inspection before refund
Returned products are reviewed before the approved refund is issued to the original payment method.
Our Approach
Built for confident workspace decisions.
Ergonomic furniture and workspace equipment can involve precise dimensions, personal comfort preferences, and compatibility with your existing setup. Our return policy is structured to give you a practical review period while protecting products from preventable damage, incomplete assembly, and missing components.
Review product measurements, installation requirements, weight limits, finish details, and compatibility information before ordering. For chairs, desks, monitor arms, storage units, lighting, and workstation accessories, retain all packaging until you are satisfied with the product.
Keep the shipping carton, internal protection, manuals, hardware, tools, labels, and included accessories during the 30-day review period. Original packaging helps prevent return transit damage.
Return Eligibility
What qualifies for a return.
A return request must be submitted within 30 days after delivery. Approval depends on the product condition, included components, packaging, and the reason for return.
Within the return window
The request must be submitted no later than 30 calendar days after the recorded delivery date. Requests received after this period may not qualify.
Clean and undamaged
The product must be free from stains, odors, scratches, impact damage, misuse, unauthorized modification, and excessive wear.
Complete components
All hardware, cables, controllers, brackets, cushions, tools, manuals, accessories, and other originally included parts must be returned.
Securely repackaged
Items must be disassembled when required and safely packed to prevent movement or damage during return transportation.
Return Process
Four steps from request to resolution.
Do not send a product back before receiving return instructions. Unapproved or incorrectly routed shipments may be delayed, refused, or returned to the sender.
Submit your request
Provide your order number, the item being returned, the reason for the request, and clear photographs when the item is damaged, defective, incomplete, or incorrect.
Receive return instructions
After eligibility is reviewed, you will receive the approved return destination, packaging guidance, and any applicable prepaid shipping documentation.
Prepare and ship the product
Repack every component securely, remove old shipping labels, attach the approved label, and retain the carrier receipt until the return is completed.
Inspection and resolution
Once delivered, the return is inspected. Approved refunds or exchanges are then processed according to the condition of the product and the original request.
Refunds & Exchanges
What happens after your return arrives.
Returns are reviewed for condition, completeness, and transit damage. When approved, the refund is issued to the original payment method. Your bank or payment provider may require additional time before the credit appears in your account.
Inspection period
Most returned products are reviewed within 3–5 business days after confirmed delivery to the approved return location.
Refund processing
Approved refunds are normally submitted to the original payment method within 5 business days after inspection.
Bank posting time
Financial institutions may take approximately 5–10 additional business days to post an approved credit.
Exchange availability
Exchanges depend on product availability. When a replacement is unavailable, an eligible refund may be issued instead.
Important Exceptions
Products that may not qualify.
Some products or product conditions fall outside the standard return process. These limitations do not restrict any rights that cannot legally be excluded.
Final-sale or clearance products
Items clearly identified as final sale, non-returnable, or clearance at the time of purchase may not qualify for a preference-based return.
Used, modified, or damaged products
Products showing misuse, improper installation, unauthorized repairs, modification, excessive wear, or damage after delivery may be refused or receive a reduced refund.
Incomplete returns
Missing hardware, controls, cables, support brackets, cushions, manuals, accessories, or other included components may affect approval or refund value.
Unapproved return shipments
Products sent without authorization, sent to the wrong location, or shipped using unauthorized collect-on-delivery services may not be accepted.
Installation and assembly services
Third-party labor, assembly, installation, removal, disposal, and related service costs are not refundable unless explicitly approved in writing.
Policy FAQ
Before you begin a return.
These answers cover common questions about packaging, damaged deliveries, return shipping, assembled furniture, and refund timing.
When does the 30-day return period begin?
The return period begins on the date the shipping carrier marks the order as delivered. Your request must be submitted within 30 calendar days of that date.
Can I return an assembled chair or desk?
An assembled product may qualify when it remains clean, complete, undamaged, and within the return window. You may need to disassemble it for safe return transportation. Damage caused by assembly, disassembly, or improper installation may affect eligibility.
What should I do with the original packaging?
Keep the original carton, protective inserts, hardware bags, manuals, labels, and accessories for at least 30 days after delivery. Large products may be difficult to return safely without their original protective materials.
Are eligible returns free?
ErgoVora provides free return shipping for approved eligible returns when the supplied instructions and shipping documentation are followed. Unauthorized shipping charges, upgraded services, packing services, or third-party labor are not reimbursed.
What if my order arrives damaged or incomplete?
Submit a request as soon as possible with your order number and clear photographs of the shipping carton, product damage, labels, packaging, and missing or incorrect components. Keep all materials until the issue has been reviewed.
Why has my refund not appeared yet?
Confirm that the return was delivered and approved. After a refund is submitted, banks and payment providers may take an additional 5–10 business days to post the credit. Processing times vary by financial institution.
Can an order be returned to the business address?
Do not ship a return to any address unless that destination is included in your approved return instructions. Return locations may vary by product and order.
Order Assistance
Start with your order number and product details.
Include the item name, delivery date, reason for the request, and supporting photographs when applicable. This information helps determine eligibility and the correct return destination.